INQAAHE Forum 2024
Transforming Society: Social Reponsibility trough Quality Assurance of Tertiary Education

June 12, 2024



Design-thinking workshop
Sub-theme 1: Fostering civic engagement

From INQAAHE GGP to ISGs: How HEEACT Translates International Goals into Domestic Higher Education Institutions' Practical Actions 

HEEACT, as a quality assurance agency in Taiwan, supports civic engagement by implementing standards aligned with Taiwan's governmental policies and global SDG trends to ensure institutional sustainable development. In this workshop, HEEACT will share the experiences and practices in the promotion of diversification, inclusiveness and university’s social responsibility in institutional accreditation. Through various design-thinking approaches, this workshop aims to provide good strategies for quality assurance agencies and higher education institutions shaping students as responsible global citizens in response to INQAAHE guidelines. Participants will be able to develop the feasibility of best practices in their own context and advance social responsibility and SDGs in higher education by developing institutional strategic plan, making good use of resources, engaging varying stakeholders.

The workshop aims to provide good strategies for quality assurance agencies and higher education institutions in response to INQAAHE guidelines.

There are three objectives in the workshop:

  1. Empowering participants to recognize the crucial role of quality assurance agencies in promoting and enhancing the development of social responsibility and SDGs in tertiary education according to INQAAHE GGP.
  2. Learning from INQAAHE ISGs, HEEACT will share good practices of social responsibility programs and SDGs initiatives implemented by Taiwan’s institutions.
  3. Leading the discussions on enhancing faculty members and students’ awareness on social responsibility and SDGs and how to embed them in teaching and learning activities.

To achieve these objectives, the workshop will employ varying approaches as design-thinking methodologies:

  • HEEACT’s presenters will discuss global trends of promoting civic engagement through QA mechanisms and national policies, share strategies and practices from Taiwanese higher education institutions and QA agencies, in order to facilitate discussions on good practices for university social responsibility and SDGs implementation.
  • HEEACT’s team will utilize varying tools to engage participants and to encourage diverse exchanges, such as scenario presentations, group discussions, mind mapping, social innovation canvases, flowcharts, and dot voting across different design-thinking stages.
  • HEEACT will conclude with best practices derived from group discussions and come up with take away message at the end of the workshop.


Facilitated by:

Prof. Dr. Chia-Yu Chang

Dr. Chia-Yu Chang is a professor at National Taipei University of Technology in Taiwan. She received her Ph.D. in education with a specialization in curriculum and instruction. She participates in the development of many education policies for secondary and post-secondary education in Taiwan, especially in the field of vocational education. 

She also was a visiting scholar at the University of Wisconsin-Madison in the United States as well as a guest researcher at the Graduate School of Education, Tohoku University, Japan. And since August 2023, she serves as the director of quality assurance and projects office of the Higher Education Evaluation and Accreditation Council (HEEACT).


Prof. Dr. Angela Yung-Chi Hou

Angela Yung-chi Hou, is Professor of Higher Education at College of Education, National Chengchi University, Taiwan. In 2022, she was elected as President of Chinese Taipei Comparative Education Society. She served as Executive Director of Higher Education Evaluation & Accreditation Council of Taiwan (HEEACT) from 2016 to 2021. She has been actively committed to quality assurance practices and international research for more than 15 years, including serving as Vice President & Board member of International Network of Quality Assurance in Higher Education (INQAAHE), Vice President & Board member of Asia Pacific Quality Network (APQN). She is recognized as the top 5 researcher in field of quality assurance of higher education worldwide according to SCOPUS.   

In 2023, she was granted “Outstanding Research Award” by National Science and Technology of Taiwan and “Excellent Research Award “at National Chengchi University. In 2024, She was awarded the Best Researcher and Teacher by National Chengchi University.


Dr. Jackson Chun-Chi Chih

Dr. Jackson, Chih Chun-Chi is Research Fellow and Director of Evaluation and Training Division in Higher Education and Accreditation Council of Taiwan (HEEACT). Dr. Chih Chun-Chi received his doctorate in education from National Taiwan Normal University in 2007, specializing in the areas of family education and higher education evaluation. His fields of study cover family education, higher education evaluation policies, higher education evaluation, and evaluator training. He has taught family life education, and family resource management at National Taiwan Normal University, Shih Chien University, and Open University. He has been actively devoted to higher education evaluation since 2007.





If you have any question about the event, please do not hesitate to contact INQAAHE and/or the Forum host, ARACIS.